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1.
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Owner
Brings In Vehicle For Inspection (Towed In If Necessary)
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2.
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Estimator
Visually Inspects Vehicle With Owner
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3.
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Preliminary
Estimate
Prepared By Estimator
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4.
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Owner
Authorizes Repair
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5.
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Scheduled
In & Scheduled Out Dates Negotiated
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6.
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Repair
Order Number Assigned
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7.
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Parts
Ordered
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8.
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Owner
Notified If Parts Availability Effects Negotiated In & Out Dates
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8.
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Parts
Received
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9.
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Owner
Contacted To Confirm or Adjust Negotiated In Date
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10.
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Vehicle
Scheduled For Repairs
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11.
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Vehicle Rental Scheduled If Requested By Owner
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12.
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Owner Drops-off Vehicle (If Not Already Towed
In)
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13.
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If Requested,
Rental Ready & On Premises, Or At Agreed
Location
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14.
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Vehicle Tagged, Disassembled & Re-inspected
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15.
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Re-inspection Report Completed By Body
Technician
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16.
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Preliminary Supplement
Prepared If Necessary Based On Re-inspection Report
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17.
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Owner Authorizes Any Supplemental Parts /
Repairs If Necessary
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18.
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Scheduled Out Dates Re-negotiated If Necessary
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19.
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Supplemental Parts Ordered If Necessary
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20.
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Owner Notified If Parts Availability
Effects Negotiated Out Date
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21.
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Supplemental Parts Received If Necessary
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22.
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Vehicle Repairs In Process
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23.
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Vehicle Repairs Completed
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24.
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All Phases Of Repair Inspected By Production
Manager
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25.
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Owner Contacted & Actual Completion Date
Confirmed or Updated
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26.
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Owner Confirms Vehicle Delivery Date & Time
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27.
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Vehicle Undergoes Final Inspection & Test
Drive
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28.
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Invoice And Estimate / Supplement Of Record
Generated
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29.
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Vehicle Washed & Vacuumed
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30.
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Estimator Visually Inspects Repairs With The
Owner
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31.
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Owner Approves Repairs
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32.
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Owner Makes Payment
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33.
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Vehicle Delivered To Owner
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34.
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Rental
Returned If Necessary
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