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1.
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Owner
Brings In Vehicle For Inspection (Towed In If Necessary)
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2.
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Estimator
Visually Inspects Vehicle With Owner
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3.
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Preliminary
Estimate
Prepared By Estimator
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4.
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Owner
Authorizes Repair
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5.
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Payer
Determined From One Of The Following:
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a.)
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Your
Insurance Company (Insured)
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b.)
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Their
Insurance Company (Claimant)
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c.)
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Owner / Self
Pay
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d.)
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Unknown /
Fault Yet To Be Determined
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e.)
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Some
Combination Of The Above
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6.
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Insurance
Company Information Exchanged
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7.
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Scheduled
In & Scheduled Out Dates Negotiated
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8.
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Repair
Order Number Assigned
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9.
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Preliminary
Estimate Sent To Insurance Company
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10.
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Parts
Ordered
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11.
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Owner
Notified If Parts Availability Effects Negotiated In & Out Dates
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12.
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Parts
Received
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13.
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Vehicle
Scheduled For Repairs
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14.
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Vehicle Rental
Scheduled If Requested By Owner
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15.
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Owner Drops-off Vehicle -- If Not Already Towed
In
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16.
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Rental Ready & On Premises, Or Agreed
Location If Requested By
Owner
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17.
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Vehicle Disassembled & Re-inspected
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18.
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Re-inspection Report Completed
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19.
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Preliminary Supplement
Prepared If Necessary Based On Re-inspection Report
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20.
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Insurance Appraiser Requested To Inspect
Vehicle
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21.
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Insurance Appraiser Inspects any Preliminary / Supplemental
Damage
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22.
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Insurance Appraiser Authorizes Repair
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23.
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Owner Contacted Re Any Discrepancies Between
Insurance & Shop Estimates
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24.
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Owner Authorizes Any Supplemental Parts /
Repairs If Necessary
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25.
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Scheduled Out Dates Re-negotiated If Necessary
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26.
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Supplemental Parts Ordered If Necessary
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27.
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Preliminary Supplement Sent To Insurance
Company If Necessary
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28.
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Supplemental Parts Received If Necessary
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29.
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Vehicle Repair In Process
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30.
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All Phases Of Repair Inspected By Production
Manager
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31.
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Owner Contacted & Actual Completion Date
Provided
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32.
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Owner Confirms Vehicle Delivery Date & Time
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33.
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Vehicle Undergoes Final Inspection & Test
Drive
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34.
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Vehicle Washed & Vacuumed
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35.
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Estimator Visually Inspects Repairs With The
Owner
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36.
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Owner Approves Repairs
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37.
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Owner Makes Payment
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38.
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Vehicle Delivered To Owner
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39.
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Rental
Returned If Necessary
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