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Most states have laws on the books that limit the
ability of an insurer or other institution from recommending or directing consumers to specific body shops.
See your state's steering law:
"You always have the option of taking your
vehicle to the repair facility of your choice," says a Travelers brochure explaining its Umbrella Auto
Service Program.
"We'll gladly work with the repair shop of your
choice to determine the amount of damage to your vehicle," is part of Allstate's PRO shop brochure.
State Farm says in its claims manual, "Under no
circumstances are our explanations [of the Service First program] intended to interfere with or influence
the customer's right to freely select a repair facility."
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